Privacy Policy

1. Introduction

Miami Doors & Windows Corp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website miamidoorcraft.us or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter
• Communicate with us via phone, email, or other means
• Request information about our products or services

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Property address (for project quotes)

Project Details

When you request a quote or consultation, we may collect information about your project, including:

• Type of service needed (windows, doors, installation, replacement)
• Project specifications and measurements
• Preferred timeline
• Budget considerations
• Photos of your property (if submitted)

Usage Data

We automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referring website
• Date and time of visit

Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until manually deleted). For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

Provide Quotes and Services

• Process and respond to your quote requests
• Provide accurate pricing for products and services
• Schedule consultations and appointments
• Deliver products and complete installation services

Communication

• Respond to your inquiries and provide customer support
• Send appointment reminders and confirmations
• Provide updates about your project status
• Send promotional materials (with your consent)

Improve Our Services

• Analyze website usage to improve user experience
• Understand customer preferences and needs
• Develop new products and services
• Measure marketing effectiveness

Legal Compliance

• Comply with legal obligations and court orders
• Enforce our terms and conditions
• Protect against fraud and unauthorized activity
• Respond to lawful requests from public authorities

4. Who Has Access to Your Information

Our Employees

We restrict access to your personal information to employees who need it to perform their job duties. This includes customer service representatives, sales staff, project managers, and installation technicians. All employees are trained on our privacy practices and data security requirements.

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• FormSubmit.co - processes our contact forms and delivers submissions to our email
• Hosting providers - store and maintain our website
• Analytics providers - help us understand website usage

These providers are contractually obligated to protect your information and may only use it to provide services to us.

Legal Authorities

We may disclose your information to legal authorities when required by law, such as:

• Complying with a subpoena, court order, or legal process
• Responding to law enforcement requests
• Protecting our rights, privacy, safety, or property
• Enforcing our agreements

5. Third-Party Services

Our website uses the following third-party services:

FormSubmit.co

Our contact form is processed through FormSubmit.co. When you submit a form, your information is transmitted to FormSubmit.co, which then delivers it to our email. FormSubmit.co may temporarily store your data for processing purposes. Please review their Privacy Policy for more information.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our website, what pages they visit, and what other websites they used prior to coming to our website. This information is collected anonymously and in aggregate. For more information, see Google's Privacy Policy.

Website Hosting

Our website is hosted by a third-party hosting provider. When you visit our website, your usage data is automatically collected by our hosting provider. This data may include your IP address, browser type, operating system, and other technical information.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any website you visit.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Customer Records

• Quote requests: 1 year from submission date
• Customer accounts: Duration of business relationship plus 3 years
• Project records: 7 years after project completion (for warranty and legal purposes)

Marketing Data

• Email subscriptions: Until you unsubscribe
• Marketing communications: 2 years from last interaction

Website Analytics

• Google Analytics data: 26 months (Google's default retention period)
• Server logs: 12 months

After the applicable retention period, we securely delete or anonymize your personal information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving a written request.

Correction

You have the right to request correction of inaccurate or incomplete personal information. Contact us using the information below, and we will promptly correct any errors.

Deletion

You have the right to request deletion of your personal information. To request deletion:

• Email us at info@miamidoorcraft.us with the subject line "Data Deletion Request"
• Call us at +1 979-746-3590
• Send a written request to: 4224 SW 57th Ave, Miami, FL

Please include sufficient information to verify your identity. We will process your request within 30 days. Note that we may retain certain information as required by law or for legitimate business purposes.

Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us using the information below

Cookies

You can control cookies through your browser settings. However, disabling cookies may limit some features of our website. Use our Cookie Settings to manage your preferences.

9. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For privacy-related inquiries, please include "Privacy Inquiry" in your email subject line.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website
• Notify you via email if you have an account with us

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.